Service Spotlight: Advanced Data Recovery

I cannot overstate the importance of having a proper data backup plan, but should the worst happen, I’ve got you covered.

Typically there are two big-picture types of hard drive failures.

The first is a disk surface problem. Like a scratched record, all the moving parts are functioning just fine, but the data has holes or scratches – pieces of corrupt data. Files on disks with this issue can sometimes be recovered with special software.

The second and more serious issue is a mechanical issue with the motor or head disk assembly, similar to a needle that reads the record. Because all of the moving parts are enclosed inside a sealed device, and also because of the sensitivity of the parts therein, data recovery for this issue requires a special “cleanroom”. Specifically, a class-100 cleanroom. This classification means that the room is designed to never allow more than 100 particles (.5 microns or larger) per cubic foot of air. To put this into perspective, a human hair is 75-100 microns in diameter – up to 200 times larger than what is permitted. A single hair that comes between the read head and the disk surface would be like putting mount Everest in the path of a passenger jet.

Enough with the technical talk.

I know the sinking feeling one experiences when a hard drive fails and you realize that no backup exists. Years of family pictures, important irreplaceable documents and who knows what else.

Should your drive suffer a catastrophic failure, all is not necessarily lost. I am proud to announce that I have  partnered with an industry-leading data recovery company and together offer a “No Data, No Charge” policy – if your critical data cannot be recovered, you will not be charged. Any format – whether it be Windows, Mac or Linux – and any interface – IDE, SATA, USB, SCSI, etc. – and any manufacturer is fully supported. Prices are very reasonable and are quoted on a case-by-case basis based on the extent of damage to the device.

The class 100 cleanroom is located in Vancouver, BC so there’s no need to ship your device across the country or internationally to restore data. Standard turnaround time is 4-10 days.